Middle States Commission on Higher Education back

Enhancing Institutional Effectiveness and Assessment of Administrative, Educational, and Student Support (AES) Areas: You Can Do It!

March 1, 2017 - DoubleTree by Hilton Philadelphia Center City - Philadelphia, PA


Philadelphia Skyline · Photo by Bob Krist - Courtesy of Philadelphia Convention & Visitors Bureau.


About the Workshop

Assessment in higher education has traditionally focused on examining student learning within the classroom. Student learning however can only be understood through a comprehensive lens that illustrates how all areas of a college, directly or indirectly, impact student learning and the environment for student learning. Administrative, educational, and student support (AES) units are part of the foundation for institutional effectiveness and assessment. Systematic and continuous assessment is essential to AES units, however many institutions continue to struggle to develop processes that align with the assessment needs of these particular areas. Institutional effectiveness is about documenting how a college or university is progressing towards achievement of its mission and goals and assessment serves as the primary tool for gathering and analyzing information necessary to achieving these goals. To do this effectively, institutions must develop strong institutional effectiveness models and organized, systematic, and structured institutional effectiveness and assessment plans for AES units. This workshop is designed to help colleges and universities grow and expand their AES assessments and evaluation in alignment with a comprehensive institutional effectiveness process.


Learning Outcomes:

•Define institutional effectiveness within their own institutional context

•Describe the role of administrative, educational, and student support services (AES) units in student learning and support of the environment for student learning

•Differentiate between student learning outcomes and support outcomes using appropriate taxonomies

•Develop effective and well-aligned AES unit missions, goals, and outcomes

•Compare methods of assessment for AES units


Dr. Christopher Shults, Dean of Institutional Effectiveness and Strategic Planning, Borough of Manhattan Community College;

Dr. Marjorie L. Dorime-Williams, Director of Assessment, Borough of Manhattan Community College 


7:30-8:30 A.M.                   Registration/Continental Breakfast

8:30 A.M. - 12noon            Workshop

12:00 noon - 1:00 P.M.      Lunch

1:00 P.M. - 4:00 P.M.         Workshop Concludes


Registration Closed

The registration fee includes workshop materials, a continental breakfast, refreshment breaks, and lunch. Institutions may send more than one person to this workshop.

Early Registration
(Received on or before February 10, 2017):        $325 per person

Regular Registration
(Received February 11 - February 17, 2017):      $395 per person


NOTE: No on-site registration available.

Cancellations: To qualify for a refund, registrations must be canceled by February 17, 2017. A cancellation fee of $95 will be assessed, regardless of the reason for cancellation. Cancellations received after this date will not receive a refund. Contact MSCHE at (267) 284-5000.




Participants are responsible for their own accommodations. MSCHE has not reserved a block of rooms. For information regarding hotel reservations at the DoubleTree by Hilton Philadelphia Center City click HERE. (Participants that need to book a room for this workshop are advised to make their reservations early. The hotel has limited availability.) The hotel is located at: 237 Broad Street, Philadelphia, PA 19102.

Middle States Commission on Higher Education, 3624 Market Street, Philadelphia, PA 19104-2680; Telephone: (267) 284-5000

© 2018 Middle States Commission on Higher Education